Blog02.jpg

Cancel fulfillment of an order on Wix

In case you accidentally changed the order status on Wix from Unfulfilled to Fulfilled or met any other issue, it is very easy to cancel the fulfillment of an order on Wix.


Here’s how you can do it.

Cancel fulfillment of an order

Go to Wix – Orders and click on the order for which you want to cancel the fulfillment.

Cancel fulfillment of an order on your Wix store with Wix DSers - order selection - Wix DSers

On the Edit order page, click on More Actions to access the drop-down list.

Cancel fulfillment of an order on your Wix store with Wix DSers - more actions - Wix DSers

Select Mark as Unfulfilled from the drop-down list.

Cancel fulfillment of an order on your Wix store  with Wix DSers - mark as unfulfilled - Wix DSers

A notification will appear on the top.

Cancel fulfillment of an order on your Wix store  with Wix DSers - unfulfilled notification - Wix DSers

Now, this order is marked as Unfulfilled on Wix.

Cancel fulfillment of an order on your Wix store with Wix DSers - order status - Wix DSers

Go back to DSers – Open Orders. You will see the order is also moved to the Awaiting order tab.

ancel fulfillment of an order on your Wix storewith Wix DSers - DSers status - Wix DSers

If it doesn’t move to Awaiting order tab for a long time, please go to Setting - Other to manually sync Wix orders.

Cancel fulfillment of an order on your Wix store  with Wix DSers - update status - Wix DSers

Just as simple as that, you now know how to cancel the fulfillment of orders on Wix.


Click here to learn more about manually fulfilling orders on Wix.


Don't hesitate to contact us if you have any questions!



0 comments

Related Posts

See All