In case you accidentally changed the order status on Wix from Unfulfilled to Fulfilled or met any other issue, it is very easy to cancel the fulfillment of an order on Wix.
Here’s how you can do it.
Cancel fulfillment of an order
Go to Wix – Orders and click on the order for which you want to cancel the fulfillment.
On the Edit order page, click on More Actions to access the drop-down list.
Select Mark as Unfulfilled from the drop-down list.
A notification will appear on the top.
Now, this order is marked as Unfulfilled on Wix.
Go back to DSers – Open Orders. You will see the order is also moved to the Awaiting order tab.
If it doesn’t move to Awaiting order tab for a long time, please go to Setting - Other to manually sync Wix orders.
Just as simple as that, you now know how to cancel the fulfillment of orders on Wix.
Click here to learn more about manually fulfilling orders on Wix.
Don't hesitate to contact us if you have any questions!