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Change quantity of an order

Sometimes your customer wants to change the quantity of an order after you received them on WooCommerce, maybe because they accidentally ordered fewer products than they originally desired for example.


In that case, please read the following guide to see how you can solve the problem.



Edit the order on WooCommerce

Since WooCommerce doesn’t allow you to change anything about the order details after you received it, you need to create another order that is exactly the same if you want to change the quantity of an order you received.

Change quantity of an order with Woo DSers - Order is no longer editable - Woo DSers

To do that, go to WooCommerce – Orders and click on Add order.

Change quantity of an order with Woo DSers - Add order - Woo DSers

Change the Status of this new order to Processing.

Change quantity of an order with Woo DSers - Change status to Processing - Woo DSers

Enter the Billing and Shipping information that is identical to your original order.

Change quantity of an order with Woo DSers - Enter Same Customer Information - Woo DSers

Click on Add items.

Change quantity of an order with Woo DSers - Add items - Woo DSers

Then, click on Add product(s).

Change quantity of an order with Woo DSers - Add products - Woo DSers

Select the same product your original order has and change the quantity according to your customer’s need.

Change quantity of an order with Woo DSers - Change quantity - Woo DSers

Then, click on Add.

Change quantity of an order with Woo DSers - Click on Add - Woo DSers

Make sure you add the exact same product with the quantity your customer desired in the order.

Change quantity of an order with Woo DSers - Double check the quantity - Woo DSers

Now go back to the top right corner to click Create from Order actions.

Change quantity of an order with Woo DSers - Click on Create - Woo DSers

The order will be synchronized back to DSers as a new order in DSers – Orders – Open – Awaiting order tab with the quantity your customer wants.

Change quantity of an order with Woo DSers - Awaiting order - Woo DSers

You can now place it to AliExpress.


You can manually fulfill the original order on DSers or on WooCommerce so that it doesn't bother you anymore.


To manually fulfill an order on DSers, click on the right side of the order on Action - Mark as fulfilled. Read this article to learn more about it.


To manually fulfill an order on WooCommerce, change the Status of the order to Completed on WooCommerce – Edit order. Read this article to learn more about it.


Don't hesitate to contact us if you have any questions!



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