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Checkout failure in your WooCommerce store

If your customer cannot check out from your WooCommerce store, please make sure you have added shipping zone on WooCommerce.


Here’s how you can fix this issue.



Failed to check out

If your customer failed to checkout from your WooCommerce store, a notification like the below will appear.

Checkout failure in your WooCommerce store with Woo DSers - Failed notification - Woo DSers

Please go to WooCommerce – Settings – Shipping and click on Add shipping zone.

Checkout failure in your WooCommerce store with Woo DSers - Add shipping zone - Woo DSers

Then, it will direct you to a page where you can edit the shipping zone.

Checkout failure in your WooCommerce store with Woo DSers - Edit shipping zone - Woo DSers

Enter a Zone name you want. This is for your own reference.

Checkout failure in your WooCommerce store with Woo DSers - Zone name - Woo DSers

Select Zone regions.

Checkout failure in your WooCommerce store with Woo DSers - Zone regions - Woo DSers

Then, you need to click on Add shipping method.

Checkout failure in your WooCommerce store with Woo DSers - Add shipping method - Woo DSers

Select the type of shipping method you want and click on Add shipping method.

Let’s take Flat rate as an example.

Checkout failure in your WooCommerce store with Woo DSers - Flat rate - Woo DSers

Once you have Flat rate added, you can click on Edit to change the cost of it.

Checkout failure in your WooCommerce store with Woo DSers - Edit Flat rate - Woo DSers

For instance, we entered “8.00 * [qty]” here, it means the shipping fee for every item of the order will be $8.


If an order contains 2 items, which means the total shipping cost will be $16.

Checkout failure in your WooCommerce store with Woo DSers - Set Cost - Woo DSers

Don’t forget to Save changes.

Checkout failure in your WooCommerce store with Woo DSers - Save changes - Woo DSers

If you want to cover the shipping cost for your customers, you can select Free shipping when adding shipping method.

Checkout failure in your WooCommerce store with Woo DSers - Free shipping - Woo DSers

After you finished adding the shipping zone, please let your customer try to check out again.

Checkout failure in your WooCommerce store with Woo DSers - Shipping zones - Woo DSers

Don't hesitate to contact us if you have any questions!



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