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Customer phone number override

It is possible that sometimes you want to override the customer’s phone number with your own contact when placing orders to AliExpress. Maybe it is because you want the AliExpress suppliers to directly contact you or there are some other reasons.


To help you achieve that goal, DSers presents you with the feature of Override phone number. It is very easy to set up from DSers settings.


Please read the guide below to learn more.



Activate Override phone number

Go to DSers – Setting – Other.

Customer phone number override with Woo DSers - Access Other Setting - Woo DSers

You will find a dedicated section for the Override phone number.

Customer phone number override with Woo DSers - Override phone number - Woo DSers

Simply enter the phone number you want to replace and click Save.

Customer phone number override with Woo DSers - Enter phone number - Woo DSers

Note: Please read the texts that are in red before entering any number as different countries have different requirements.

Customer phone number override with Woo DSers - Be aware of the red notes - Woo DSers


How it works

Now, let’s use a test order from WooCommerce as an example to show how this feature works.


On WooCommerce, as you can see the phone number that this customer provides to us is 1234567889.

Customer phone number override with Woo DSers - Customer phone number on WooCommerce- Woo DSers

Go back to DSers – Orders – Open – Awaiting order and click Customer Detail from the test order.

Customer phone number override with Woo DSers - Customer detail - Woo DSers

The phone number is still the same.

Customer phone number override with Woo DSers - Customer phone number - Woo DSers

But after you placed the order to AliExpress and the order is moved to Awaiting payment tab, you can see the phone number is automatically changed to 0001112222.

It is exactly the number we entered before when setting up the Override phone number feature.

Customer phone number override with Woo DSers - Changed to new phone number - Woo DSers

If you go to AliExpress and check the order details now, you can see the phone number is also automatically changed by DSers.

Customer phone number override with Woo DSers - New phone number on AliExpress - Woo DSers

Now you know how this feature works. It will greatly improve the efficiency of dropshipping as you no longer need to manually change phone numbers one-by-one.


Click here if you want to learn more about how to place an order from WooCommerce to AliExpress.


Don't hesitate to contact us if you have any questions!



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