You may sometimes have orders that contains multiple products from different suppliers. In this case, it may happen that the suppliers ships out their package at different time, and that the tracking numbers of the products are generated and synced to DSers at different time as well. If you have an order for which all the tracking numbers are not yet generated and synced to DSers, it will be placed in the Awaiting fulfillment tab.
Let's say you placed an order with two product from two different supplier.
After you paid the order, it will be in the Awaiting shipment tab
After one of the supplier ships out his product, and the tracking number has synced from AliExpress to DSers, this part of the order will be moved to the Awaiting fulfillment tab
The other part of the order will remain in the Awaiting shipment tab until the supplier ships out the product and the tracking number is generated and synced.
Once all the products have been shipped out by their suppliers and the tracking number have been generated and synced from AliExpress to DSers, the complete order will be moved to the Fulfilled tab
It is important to note, with DSers, you never need to manually fulfill orders, on Shopify or on DSers, it will be done automatically!
Don't hesitate to contact us if you have any questions!