How DSers automatically synchronize order status

DSers will automatically synchronize all the order status and information between Shopify, DSers and AliExpress.

The time it takes to synchronize may vary depending on the platform it's syncing from.

Here is a quick infographic of how long it takes for DSers to sync orders

Read this article to learn how long it takes to automatically syncs from and to each platform!

From Shopify to DSers

DSers will synchronize instantaneously all new orders from Shopify.

As soon as you receive an order on Shopify, it will sync to DSers in the Awaiting Order tab.

Note: Shopify orders for which the payment hasn't been captured yet will sync in DSers Pending tab. Once the payment is captured, you can manually synchronize the order if it takes too long to change status on DSers. You can check this article to learn how to deal with orders in the Pending tab

From AliExpress to DSers

DSers will synchronize the orders status and information from AliExpress every 12 hours.

We synchronize the orders from AliExpress at fixed hours, 2 times a day.

If you placed an order DSers in Awaiting Payment and you go to AliExpress to pay for it, it may take up to 12 hours before it moves to Awaiting Shipment on DSers.

Note: you can manually synchronize to speed this up.

In the same way, once a Tracking Number is generated on AliExpress, it may take up to 12 hours to sync to DSers and move the order to Fulfilled.

Note: you can also manually synchronize to speed this up.

From DSers to Shopify

DSers will sync the Tracking Number and the Fulfilled status of an order to Shopify within 1 hour after it appears on DSers.

Once the Tracking Number of an order is synced from AliExpress to DSers and the order is marked as fulfilled on DSers, it will take around 1 hour for the Tracking Number to be synced to Shopify.

When the Tracking Number is synced to Shopify, the order will be fulfilled on Shopify

Shopify Shipping Confirmation mail

If you activated the feature in DSers - Setting - Tracking

DSers will automatically trigger the Shopify Shipping Confirmation mail when the tracking number is synced from DSers to Shopify. You can learn more about this feature here. With this feature, you don't need to worry about notifying your customers when your orders are shipped out!

Don't hesitate to contact us if you have any questions!


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