ABOUT DSers

SOCIALS 

 DSers is a platform that provides drop shipping solutions. It helps to improve the efficiency of people with online stores by allowing users to place multiple orders to AliExpress in just ONE CLICK. 

SUBSCRIBE 

 Subscirbe us to get the latest information of drop shipping industry. 

© 2023 by DSers

    How to deal with Pending orders

    Pending orders are orders for which the payment from your customers has not yet been captured in Shopify.

    You can not process or edit Pending orders on DSers until the payment has been captured.


    It may sometimes happen that after you captured the payment of an order, the status

    of the order remain as Pending on DSers. It is very easy to fix that.


    Manually Sync Shopify Order

    On DSers, go to the Setting page, and access the Other tab.


    Find the Sync Shopify orders feature

    There, you just need to select your store in the drop-down menu, a date range and click on Sync



    DSers will then synchronize all the orders from the store you selected that you received within this date range.


    The orders in Pending for which you captured payment will be move to the Awaiting Order tab.



    Don't hesitate to contact us if you have any questions!