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Send tracking number manually

In case you want to send the tracking number manually, please read the guide below:



Unfulfilled order

You can manually update and send the tracking number to your customers on Shopify.


For example, if you want to send the tracking number for an unfulfilled order on Shopify, you should do the followings:


Find the order for which you want to send the tracking number manually and click on it.

Send tracking number manually - Shopify Orders Page - DSers

Click Mark as fulfilled on the order details page.

Send tracking number manually - Shopify Order Details Page - DSers

Enter your tracking number, select the Shipping carrier accordingly, and input the Tracking URL under the Tracking Information and check the box to Send shipment details to your customer now.

Send tracking number manually - Shopify Input Tracking Information - DSers

Then, click on Fulfill items.

Send tracking number manually - Shopify Manually Fulfill Order - DSers

Now, Shopify will send an email with the tracking information you just updated to your customer.


Also, the order has been updated with the tracking number.

Send tracking number manually - Shopify Tracking Number - DSers


Fulfilled order without tracking number

If you want to send the tracking number for a fulfilled order currently without a tracking number, first find the order in your Orders list and click on it.

Send tracking number manually - Shopify Orders Page Example- DSers

Then click the Add tracking button on the orders details page.

Send tracking number manually - Shopify Add Tracking - DSers

Update your tracking number, select the Shipping carrier accordingly, input the Tracking URL and check the box to Send notification email to customer.

Send tracking number manually - Shopify Add Tracking Page - DSers

Don’t forget to save!

Send tracking number manually - Shopify Save Add Tracking Page - DSers

A popup like below will show up.

Send tracking number manually - Shopify Confirmation - DSers

Now, Shopify will send the tracking information you just inputted to your customer.


Also, the order has been updated with the tracking number.

Send tracking number manually - Shopify Tracking Number on Order Details Page - DSers


Fulfilled order with tracking number

If you want to send the tracking number for a fulfilled order currently which already has a tracking number, first find the order in your Orders list and click on it.

Send tracking number manually - Shopify Orders Page with Fulfilled Order- DSers

Then click More on the order details page.

Send tracking number manually - Shopify Click More on Order Details Page - DSers

Select Edit tracking.

Send tracking number manually - Shopify Edit Tracking - DSers

Update the new tracking information.

Send tracking number manually - Shopify Update Tracking Information - DSers

Don’t forget to save!


An email with the new tracking number will be sent to your customer.

Send tracking number manually - Shopify Update Notification - DSers

We hope this is useful!


Don't hesitate to contact us if you have any questions!



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