Send tracking number manually

In case you want to send the tracking number manually, please read the guide below:



Unfulfilled order

You can manually update and send the tracking number to your customers on Shopify.


For example, if you want to send the tracking number for an unfulfilled order on Shopify, you should do the followings:


Find the order for which you want to send the tracking number manually and click on it.


Click Mark as fulfilled on the order details page.


Enter your tracking number, select the Shipping carrier accordingly, and input the Tracking URL under the Tracking Information and check the box to Send shipment details to your customer now.


Then, click on Fulfill items.


Now, Shopify will send an email with the tracking information you just updated to your customer.


Also, the order has been updated with the tracking number.



Fulfilled order without tracking number

If you want to send the tracking number for a fulfilled order currently without a tracking number, first find the order in your Orders list and click on it.


Then click the Add tracking button on the orders details page.


Update your tracking number, select the Shipping carrier accordingly, input the Tracking URL and check the box to Send notification email to customer.


Don’t forget to save!


A popup like below will show up.


Now, Shopify will send the tracking information you just inputted to your customer.


Also, the order has been updated with the tracking number.



Fulfilled order with tracking number

If you want to send the tracking number for a fulfilled order currently which already has a tracking number, first find the order in your Orders list and click on it.


Then click More on the order details page.


Select Edit tracking.


Update the new tracking information.


Don’t forget to save!


An email with the new tracking number will be sent to your customer.


We hope this is useful!


Don't hesitate to contact us if you have any questions!



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