DSers will automatically synchronize all the order status and information between WooCommerce, DSers and AliExpress.
The time it takes to synchronize may vary greatly depending on the platform.
Here is an infographic of how long it takes for DSers to synchronize orders.
The average syncing time from one platform to another:
-WooCommerce to DSers = Sync is instantaneous
-DSers to AliExpress = Sync is instantaneous
-AliExpress to DSers = Sync can take up to 12 hours as we sync at fixed time but you have 2 ways to accelerate this
-DSers to WooCommerce = Sync can take up to 8 hours
To summarize, once your supplier shipped out the package and the Tracking Number has been created, it will take a maximum of 20 hours to sync from AliExpress to DSers to WooCommerce automatically. Of course, you can reduce that time with the methods below.
From WooCommerce to DSers
DSers will synchronize instantaneously all new orders from WooCommerce.
As soon as you receive an order on WooCommerce, it will sync to DSers in the Awaiting Order tab.
Note: WooCommerce orders for which the payment hasn't been captured yet will sync in DSers Pending tab. Once the payment is captured, you can manually synchronize the order if it takes too long to change status on DSers.
You can check this article to learn how to deal with orders in the Pending tab.
From AliExpress to DSers
DSers will synchronize the orders status and information from AliExpress every 12 hours.
We synchronize the orders from AliExpress at fixed hours, 2 times a day.
If an order is in DSers’ Awaiting Payment tab and you go to AliExpress to pay for it, it may take up to 12 hours before DSers moves the order to Awaiting Shipment tab.
Note: you can manually synchronize to speed this up.
In the same way, once a Tracking Number is generated on AliExpress, it may take up to 12 hours to sync to DSers and move the order to Fulfilled.
Note: you can also manually synchronize to speed this up.
From DSers to WooCommerce
DSers will sync the Tracking Number and the Fulfilled status of an order to WooCommerce within 8 hours after it appears on DSers.
Once the Tracking Number of an order is synced from AliExpress to DSers and the order is moved to the Fulfilled tab on DSers, it will take around 1 hour for the Tracking Number to be synced to WooCommerce.
When the Tracking Number is synced to WooCommerce, the order will be fulfilled on WooCommerce as Completed.
Click here to learn more about how to set tracking for your WooCommerce orders.
Don't hesitate to contact us if you have any questions!