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Order status introduction

There are two questions that we constantly receive from our users: what is the difference between each order status and what triggers them to change?


To answer the questions, here is a complete list of the order status on DSers and what they mean.



Pending

Pending orders are those for which the payment from your customers has not yet been captured on WooCommerce.

Note: If an order is stuck in Pending whereas your customer paid, you can manually sync the WooCommerce order status in DSers.



Awaiting order

Awaiting orders are those for which the payment from your customers has been captured on WooCommerce and are waiting to be placed to WooCommerce.

You need to place those orders to AliExpress.



Awaiting payment

Awaiting payment orders are orders that have been successfully placed to AliExpress but not yet paid.

The AliExpress Order Numbers of Awaiting payment orders are already generated.

You need to pay those orders on AliExpress.



Awaiting shipment

Awaiting shipment Orders are orders that have been paid on AliExpress but not yet shipped out by your supplier.

The order status will be synced automatically on DSers within 12 hours after you paid it, or after it has been shipped. (Note: you can sync faster with the Ali Order Syncing button)



Awaiting fulfilment

Awaiting fulfillment orders are orders containing multiple products that have been paid on AliExpress but not all the products of the order have been shipped out by your supplier.

Once all the products have been shipped, the order will be moved to the Fulfilled tab.

You can learn more about this tab here.



Fulfilled

Orders that have been shipped out by your AliExpress supplier.

The AliExpress Tracking Number will be synced to DSers within 12 hours (Note: you can sync faster with the Ali Order Syncing button) and then synced to WooCommerce within 8 hours.

The Shipping information email will be triggered if you set tracking for your orders on DSers.



Canceled

Orders that are (partially) Canceled / (partially) Refunded on AliExpress and WooCommerce will be moved to this tab.

You can bulk order the Canceled orders from AliExpress, but not the ones from WooCommerce.

You can learn more about it here.



Failed

Orders with errors or restrictions will be shown here.

Deal with the errors and you can bulk order the Failed orders again.



What happens on DSers?

Read this article to learn the full process of fulfilling an order from start to finish.



When you fulfill orders with DSers by clicking Order/Place multiple orders

1. You place orders to AliExpress from DSers first, then you will get the AliExpress Order Number automatically.

2. The Tracking Number automatically will be synchronized from AliExpress to DSers (There might be a delay of 6 hours after the tracking number appears on AliExpress).

3. WooCommerce orders are automatically fulfilled (There might be a delay of 2 hours after the tracking number appears on DSers).

4. Shipping information email is automatically triggered and sent (if you activated the feature).



When you manually fulfill orders BEFORE placing them to AliExpress from DSers

Can be applied to:

-Orders that have been fulfilled on other platforms

-Orders that won’t be submitted with DSers


When you click Fulfill orders manually on DSers:

1. Orders will be moved to the Fulfilled tab without any AliExpress Order Number or Tracking Number.

2. It won’t change the order status WooCommerce.

3. DSers won’t update the order status, won't fulfill the order on WooCommerce and won't trigger the shipping information email even if you fill in the order number and tracking number manually in the orders.



When you manually fulfill orders AFTER placing them to AliExpress from DSers

When you click manually fulfill orders on DSers after placing orders to AliExpress:

1. Orders will be moved to the Fulfilled tab.

2. You can still see the AliExpress Order Number.

3. It won’t change your order status on WooCommerce.

4. DSers will automatically update the Tracking Number from AliExpress.

5. DSers won't automatically fulfill the orders on WooCommerce and won't sync the Tracking Number.



What will happen on DSers to orders fulfilled on WooCommerce BEFORE placing them to AliExpress

When you manually mark the orders as Completed on WooCommerce:

1. Orders will be moved to the Fulfilled tab without any AliExpress Order Number or Tracking Number on DSers.

2. It won’t trigger the shipping information email even if you have activated the Email feature on DSers.



What will happen on DSers to orders fulfilled on WooCommerce AFTER placing them to AliExpress

When you manually mark the orders as Completed on WooCommerce after placing orders with DSers:

1. Orders will be moved to the Fulfilled tab.

2. You can still see the AliExpress Order Number.

3. DSers will automatically update the Tracking Number from AliExpress.

4. DSers won't sync the Tracking Number to WooCommerce.


Don't hesitate to contact us if you have any questions!



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