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Orders to Brazil specifications

Due to regulations, all orders to Brazil must contain the CPF number, or the orders will fail.

DSers will make the CPF number appear on your packages to make sure it goes through customs without issues.


Note: For orders sent to Brazil, it requires a 10 or 11-digit phone number.



CPF Number

For orders to Brazil, you need to make sure the CPF number is in the order's customer detail and correct.

Orders to Brazil specifications with Woo DSers - Customer Detail - Woo DSers

You can add the CPF number of your customer in the "Cpf" field, in Customer Details.

Orders to Brazil specifications with Woo DSers - CPF - Woo DSers

Once the order is placed, we will add the CPF number at the end of the address. You can check this by clicking the Ali Order No.

Orders to Brazil specifications with Woo DSers - Ali Order No - Woo DSers

As you can see, the CPF number is added after the address, in brackets.

Orders to Brazil specifications with Woo DSers - CPF Displayed - Woo DSers


Check CPF Number

In case your order fails, you can manually check if the issue is coming from the CPF number on AliExpress


Create an order, and enter the CPF number in the required field

Orders to Brazil specifications with Woo DSers - Enter CPF - Woo DSers

If the CPF number is wrong, an error message will appear

Orders to Brazil specifications with Woo DSers - Error Message - Woo DSers

It is important that you have the correct CPF number of your customer to place the orders. A wrong CPF number will prevent you from ordering or cause some issues at the customs.



Manually Changing Phone Number

Deactivate DSers’ Override phone number feature first on DSers – Setting – Other.

Orders to Brazil specifications with Woo DSers -Override phone number - Woo DSers

Delete the phone number you entered before and click on Save.

Orders to Brazil specifications with Woo DSers - Delete phone number - Woo DSers

Go to DSers – Orders – Open.

Orders to Brazil specifications with Woo DSers - Open Orders - Woo DSers

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Orders to Brazil specifications with Woo DSers - Click on Customer Detail - Woo DSers

Enter a phone number that is 10 or 11-digit.

Orders to Brazil specifications with Woo DSers -Enter a new phone number - Woo DSers

Don’t forget to Save the changes.

Orders to Brazil specifications with Woo DSers - Save changes - Woo DSers

Now you can place the order like you normally would.



Override phone number feature

Another way you can change the phone number is to use the Override phone number feature.


Go to DSers – Setting – Other.

Orders to Brazil specifications with Woo DSers - Access Override phone number - Woo DSers

Enter a phone number that is 10 or 11-digit, then click on Save.

Orders to Brazil specifications with Woo DSers - New phone number - Woo DSers

Now you can place the order like you normally would.


Don't hesitate to contact us if you have any questions!



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