Orders to Canada specifications

Due to AliExpress name identification system, there must be a space between the Name and Surname of your customers in all orders to Canada, otherwise, the orders cannot be placed to AliExpress.

Let’s see below how you can deal with those issues.

Name Spacing

It is possible that your orders will fail if the customer name is just one word in your Customer Detail like shown below

Orders to Canada specifications with Shopify DSers - wrong name - Shopify DSers

To make sure this doesn’t happen, you need to activate a setting in Shopify. Go to Shopify – Settings – Checkout and scroll down to the Form Options part

There, make sure to select “Require first and last name”

Orders to Canada specifications with Shopify DSers - require first and last name - Shopify DSers

This will ensure that your customer enter their first and last name in two different fields and DSers will then automatically separate them when the order synchronize.

Orders to Canada specifications with Shopify DSers - enter right name - Shopify DSers

With the first and last name problems fixed, you should be able to place your orders to Canada without issues!

Don't hesitate to contact us if you have any questions!


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