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Orders to Chile specifications

Due to new regulations, all orders to Chile must contain the RUT number, or the orders will fail.

DSers will make the RUT number appear on your packages to make sure it goes through customs without issues.



RUT Number

For orders to Chile, you need to make sure the RUT number is in the order's customer detail and correct.

Orders to Chile specifications with Wix DSers - customer detail - Wix DSers

You can add the RUT number of your customer in the "RUT" field, in Customer Details.

Orders to Chile specifications with Wix DSers - RUT field - Wix DSers

Check RUT Number

In case your order fail, you can manually check if the issue is coming from the RUT number on AliExpress


Create an order, and enter the RUT number in the required field

Orders to Chile specifications with Wix DSers - enter RUT number - Wix DSers

If the RUT number is wrong, an error message will appear

Orders to Chile specifications with Wix DSers - error message - Wix DSers

It is important that you have the correct RUT number of your customer to place the orders. A wrong RUT number will prevent you from ordering or cause some issues at the customs.

RUT Customer Number

Due to AliExpress new requirements, all orders to Chile must include the Rol Único Tributario (RUT).


To make sure your customers from Chile include this number in their orders, you will need to slightly modify your store theme to add a “RUT field” in the customer information checkout page.


You can do this in two ways, depending if all your customers are from Chile, or not. Let’s see how to do so below:

Go to Wix backend page, and access Settings – eCommerce&Finance - Checkout settings

Orders to Chile specifications with Wix DSers - Wix backend pagel - Wix DSers

Find the Customize your checkout part and activate Additional info.

Orders to Chile specifications with Wix DSers - additional info - Wix DSers

Input RUT in the box. If you want to make this RUT mandatory, check the box in Mandatory field.

Orders to Chile specifications with Wix DSers - input RUT - Wix DSers

This means that all your customers placing orders will need to enter their Rol Único Tributario, so it’s better to use this only if you are targeting Chile exclusively.


If you want to make this RUT optional, uncheck the box in Mandatory field.

Orders to Chile specifications with Wix DSers - mandatory field - Wix DSers

This means that your customers outside of Korea will not need to enter their Custom Clearance Information, it’s better to use this if you are targeting customers from different countries.


In your checkout page, the (optional) field to enter the RUT will now appear!

Orders to Chile specifications with Wix DSers - checkout page - Wix DSers
Orders to Chile specifications with Wix DSers - checkout page - Wix DSers

This will ensure that you have all the necessary information to process your orders without issues!


Don't hesitate to contact us if you have any questions!



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