Due to new regulations, all orders to Chile must contain the RUT number, or the orders will fail.
DSers will make the RUT number appear on your packages to make sure it goes through customs without issues.
For orders to Chile, you need to make sure the RUT number is in the order's customer detail and correct.
You can add the RUT number of your customer in the "RUT" field, in Customer Details.
Check RUT Number
In case your order fail, you can manually check if the issue is coming from the RUT number on AliExpress
Create an order, and enter the RUT number in the required field
If the RUT number is wrong, an error message will appear
It is important that you have the correct RUT number of your customer to place the orders. A wrong RUT number will prevent you from ordering or cause some issues at the customs.
RUT Customer Number
Due to AliExpress new requirements, all orders to Chile must include the Rol Único Tributario (RUT).
To make sure your customers from Chile include this number in their orders, you will need to slightly modify your store theme to add a “RUT field” in the customer information checkout page.
You can do this in two ways, depending if all your customers are from Chile, or not. Let’s see how to do so below:
Go to Wix backend page, and access Settings – eCommerce&Finance - Checkout settings
Find the Customize your checkout part and activate Additional info.
Input RUT in the box. If you want to make this RUT mandatory, check the box in Mandatory field.
This means that all your customers placing orders will need to enter their Rol Único Tributario, so it’s better to use this only if you are targeting Chile exclusively.
If you want to make this RUT optional, uncheck the box in Mandatory field.
This means that your customers outside of Korea will not need to enter their Custom Clearance Information, it’s better to use this if you are targeting customers from different countries.
In your checkout page, the (optional) field to enter the RUT will now appear!
This will ensure that you have all the necessary information to process your orders without issues!
Don't hesitate to contact us if you have any questions!