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Orders to France specifications

Due to the regulations on AliExpress, all the orders to France must contain a 9 or 10-digits phone number, otherwise, the orders cannot be placed to AliExpress.


You can change the phone number to the correct one on DSers easily, here’s how.



Manually Changing Phone Number

Deactivate DSers’ Override phone number feature first on DSers – Setting – Other.

Orders to France specifications with Shopify DSers - Access Override phone number - Shopify DSers

Delete the phone number you entered before and click on Save.

Orders to France specifications with Shopify DSers - Delete phone number - Shopify DSers

Go to DSers – Orders – Open.

Orders to France specifications with Shopify DSers - Access Open - Shopify DSers

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Orders to France specifications with Shopify DSers - Customer Detail - Shopify DSers

Enter a phone number that is 9 or 10-digits.

Orders to France specifications with Shopify DSers - Enter a new phone number - Shopify DSers

Don’t forget to Save the changes.

Orders to France specifications with Shopify DSers - Save changes - Shopify DSers

Now you can place the order like you normally would.



Override phone number feature

Another way you can change the phone number is to use the Override phone number feature.


Go to DSers – Setting – Other - Override phone number.

Orders to France specifications with Shopify DSers - Override phone number - Shopify DSers

Enter a phone number that is 9 or 10-digits, then click on Save.

Orders to France specifications with Shopify DSers - Enter phone number - Shopify DSers

According to related regulations, when the price of the product (not including shipping cost and tax) to France exceeds 150 Euros, you need to provide your VAT ID and your company name. Please go to Setting - Other to fill in the information.

Orders to France specifications with Shopify DSers - set VAT ID - Shopify DSers

This rule will take effect on 1st July.


Now you can place the order like you normally would.


Don't hesitate to contact us if you have any questions!



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