Due to the regulations on AliExpress, all the orders to Israel must contain a 9-digits phone number that starts with 5 or a 10-digits number that starts with 0 and a 7-digits ZIP/Post code, otherwise, the orders cannot be placed to AliExpress.
You can change the phone number and the ZIP code to the correct one on DSers easily, here’s how.
Manually Changing Customer Details
Deactivate DSers’ Override phone number feature first on DSers – Setting – Other.
Delete the phone number you entered before and click on Save.
Go to DSers – Orders – Open.
On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.
Enter a phone number that is 9-digits and starts with 5 or 10-digits and starts with 0.
Add two zeros (00) at the beginning of the ZIP code to make it 7 digits.
Don’t forget to Save the changes.
Now you can place the order like you normally would.
Override phone number feature
Another way you can change the phone number is to use the Override phone number feature.
Go to DSers – Setting – Other.
Enter a phone number that is 9-digits and starts with 5 or 10-digits and starts with 0, then click on Save.
Don’t forget to go back to DSers – Orders – Open and change ZIP code to 7 digits from Customer Detail.
Now you can place the order like you normally would.
Don't hesitate to contact us if you have any questions!
