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Orders to Japan specifications

Due to the regulations on AliExpress, all the orders to Japan must contain a 10 or 11-digits phone number, otherwise, the orders cannot be placed to AliExpress.


You can change the phone number to the correct one on DSers easily, here’s how.



Manually Changing Phone Number

Deactivate DSers’ Override phone number feature first on DSers – Setting – Other.

Orders to Japan specifications with Woo DSers - Access Override phone number - Woo DSers

Delete the phone number you entered before and click on Save.

Orders to Japan specifications with Woo DSers - Delete phone number - Woo DSers

Go to DSers – Orders – Open.

Orders to Japan specifications with Woo DSers - Access Open - Woo DSers

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Orders to Japan specifications with Woo DSers - Customer Detail - Woo DSers

Enter a phone number that is 10 or 11-digits.

Orders to Japan specifications with Woo DSers - Enter a new phone number - Woo DSers

Don’t forget to Save the changes.

Orders to Japan specifications with Woo DSers - Save changes - Woo DSers

Now you can place the order like you normally would.



Override phone number feature

Another way you can change the phone number is to use the Override phone number feature.


Go to DSers – Setting – Other.

Orders to Japan specifications with Woo DSers - Override phone number - Woo DSers

Enter a phone number that is 10 or 11-digits, then click on Save.

Orders to Japan specifications with Woo DSers - Enter phone number - Woo DSers

Now you can place the order like you normally would.


Don't hesitate to contact us if you have any questions!



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