Blog02.jpg

Pending orders introduction

Pending orders are orders for which the payment from your customers has not yet been captured in Wix.

You can not process or edit Pending orders on DSers until the payment has been captured.

Pending orders introduction for Wix DSers - pending tab - Wix DSers

It may sometimes happen that after you captured the payment of an order, the status of the order remain as Pending on DSers. It is very easy to fix that.

Manually Sync Wix Order

Go to Settings - Other - Sync Wix orders.

Pending orders introduction for Wix DSers - sync Wix orders - Wix DSers

Select a date range.

Pending orders introduction for Wix DSers - select date range - Wix DSers

Then, click the Sync icon below.

Pending orders introduction for Wix DSers - start syncing - Wix DSers

DSers will then synchronize all your store orders that you received within this date range.


The orders in Pending for which you captured payment will be move to the Awaiting Order tab.

Pending orders introduction for Wix DSers - Awaiting order - Wix DSers

Don't hesitate to contact us if you have any questions!



0 comments

Related Posts

See All