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Re-order an order with deleted product

In case you have deleted a product on WooCommerce (by mistake or not) and have orders for the deleted product to fulfill, here’s how you can deal with it.


There are two solutions here:

-Directly edit the order

-Re-import the product



Directly edit the order

Go to DSers – Orders – Open – Awaiting order, the order with deleted product will look like below.

Re-order an order with deleted product on Woo DSers - Awaiting order - Woo DSers

On the right side of the order, click on Action – Edit.

Re-order an order with deleted product on Woo DSers - Edit order - Woo DSers

Paste the AliExpress link of the product you deleted (or of another supplier who sells the same product), then click on OK.

Re-order an order with deleted product on Woo DSers - Paste AliExpress URL - Woo DSers

Select the corresponding variations that your customer ordered.

Re-order an order with deleted product on Woo DSers - Select variation - Woo DSers

Then choose a Shipping method you prefer and click on OK.

Re-order an order with deleted product on Woo DSers - Choose Shipping method - Woo DSers

Don’t forget to Save when you are done.

Re-order an order with deleted product on Woo DSers - Save changes - Woo DSers

You will then be able to process the order and place it to AliExpress!

Re-order an order with deleted product on Woo DSers - Place order to AliExpress - Woo DSers


Re-import the product

If the above solution didn’t work for some reason, you can re-import the product to fix the issue.


Re-import the product on DSers

You need to re-import the product that you deleted to DSers.

Re-order an order with deleted product on Woo DSers - Re-import product - Woo DSers

Push the product to WooCommerce

Once you have imported the product to DSers, you need to Push/Publish that product to your WooCommerce store.

Re-order an order with deleted product on Woo DSers - Push to WooCommerce - Woo DSers

Create an identical order on WooCommerce

Go to WooCommerce – Orders and click on Add order.

Re-order an order with deleted product on Woo DSers - Add order - Woo DSers

Select Processing for the Status and enter the same customer information to your original order.

Re-order an order with deleted product on Woo DSers - Change to Processing - Woo DSers

Click on Add item(s).

Re-order an order with deleted product on Woo DSers - Add items - Woo DSers

Then click on Add product(s).

Re-order an order with deleted product on Woo DSers - Add products - Woo DSers

Select the product and the quantity your customer originally ordered, and click on Add.

Re-order an order with deleted product on Woo DSers - Click on Add - Woo DSers

Then click on Create from the Order actions.

Re-order an order with deleted product on Woo DSers - Create new order - Woo DSers

The new order will be in the Awaiting order tab, now you can place it to AliExpress like you normally would.

Re-order an order with deleted product on Woo DSers - Place new order - Woo DSers

In the meantime, you can go back to WooCommerce – Orders, select the original order your customer placed and manually fulfill it so that it won’t bother you again.

Re-order an order with deleted product on Woo DSers - Fulfill original order - Woo DSers

You can read this article to learn more about how to deal with orders canceled on AliExpress.


Don't hesitate to contact us if you have any questions!



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