In case you have deleted a product on WooCommerce (by mistake or not) and have orders for the deleted product to fulfill, here’s how you can deal with it.
There are two solutions here:
-Directly edit the order
-Re-import the product
Directly edit the order
Go to DSers – Orders – Open – Awaiting order, the order with deleted product will look like below.
On the right side of the order, click on Action – Edit.
Paste the AliExpress link of the product you deleted (or of another supplier who sells the same product), then click on OK.
Select the corresponding variations that your customer ordered.
Then choose a Shipping method you prefer and click on OK.
Don’t forget to Save when you are done.
You will then be able to process the order and place it to AliExpress!
Re-import the product
If the above solution didn’t work for some reason, you can re-import the product to fix the issue.
Re-import the product on DSers
You need to re-import the product that you deleted to DSers.
Push the product to WooCommerce
Once you have imported the product to DSers, you need to Push/Publish that product to your WooCommerce store.
Create an identical order on WooCommerce
Go to WooCommerce – Orders and click on Add order.
Select Processing for the Status and enter the same customer information to your original order.
Click on Add item(s).
Then click on Add product(s).
Select the product and the quantity your customer originally ordered, and click on Add.
Then click on Create from the Order actions.
The new order will be in the Awaiting order tab, now you can place it to AliExpress like you normally would.
In the meantime, you can go back to WooCommerce – Orders, select the original order your customer placed and manually fulfill it so that it won’t bother you again.
You can read this article to learn more about how to deal with orders canceled on AliExpress.
Don't hesitate to contact us if you have any questions!
