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Re-order an order with deleted product

In case you have deleted a product on Wix (by mistake or not) and have orders for the deleted product to fulfill, here’s how you can deal with it.


There are two solutions here:

-Directly edit the order

-Re-import the product

Directly edit the order

Go to DSers – Open Orders – Awaiting order, the order with deleted product will look like below.

Re-order an order with deleted product with Wix DSers - awaiting order - Wix DSers

On the right side of the order, click the icon below – Edit.

Re-order an order with deleted product with Wix DSers - edit order - Wix DSers

Paste the AliExpress link of the product you deleted or of another supplier who sells the same product (Step 1). Choose the new variant you want to order (Step 2), select a shipping method (Step 3), then click on SAVE (Step 4).

Re-order an order with deleted product with Wix DSers - edit order - Wix DSers

You will then be able to process the order and place it to AliExpress!

Re-order an order with deleted product with Wix DSers - place order - Wix DSers

Re-import the product

If the above solution didn’t work for some reason, you can re-import the product to fix the issue.


Re-import the product on DSers

You need to re-import the product that you deleted to DSers on DSers - Import List.

Re-order an order with deleted product with Wix DSers - reimport product - Wix DSers

Push the product to Wix

Once you have imported the product to DSers, you need to Push that product to your Wix store.

Re-order an order with deleted product with Wix DSers - push to Wix - Wix DSers

Create an identical order on Wix

Go to your Wix store to create a new order.

Re-order an order with deleted product with Wix DSers - create order - Wix DSers

The new order will be in the Awaiting order tab, now you can place it to AliExpress like you normally would.

Re-order an order with deleted product with Wix DSers - place order - Wix DSers

In the meantime, you can go back to Wix – Orders, select the original order your customer placed and manually fulfill it so that it won’t bother you again.

Re-order an order with deleted product with Wix DSers - mark as fulfilled - Wix DSers

You can read this article to learn more about how to deal with orders canceled on AliExpress.


Don't hesitate to contact us if you have any questions!



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