In case you have deleted a product on Wix (by mistake or not) and have orders for the deleted product to fulfill, here’s how you can deal with it.
There are two solutions here:
-Directly edit the order
-Re-import the product
Directly edit the order
Go to DSers – Open Orders – Awaiting order, the order with deleted product will look like below.
On the right side of the order, click the icon below – Edit.
Paste the AliExpress link of the product you deleted or of another supplier who sells the same product (Step 1). Choose the new variant you want to order (Step 2), select a shipping method (Step 3), then click on SAVE (Step 4).
You will then be able to process the order and place it to AliExpress!
Re-import the product
If the above solution didn’t work for some reason, you can re-import the product to fix the issue.
Re-import the product on DSers
You need to re-import the product that you deleted to DSers on DSers - Import List.
Push the product to Wix
Once you have imported the product to DSers, you need to Push that product to your Wix store.
Create an identical order on Wix
Go to your Wix store to create a new order.
The new order will be in the Awaiting order tab, now you can place it to AliExpress like you normally would.
In the meantime, you can go back to Wix – Orders, select the original order your customer placed and manually fulfill it so that it won’t bother you again.
You can read this article to learn more about how to deal with orders canceled on AliExpress.
Don't hesitate to contact us if you have any questions!