Blog02.jpg

Re-order Awaiting fulfillment order

In some cases, you may want to re-order an order that contains multiple products from different AliExpress suppliers. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order.


Here’s what you can do if you want to re-order it.



Cancel part of the order

If you have an order containing multiple products from different suppliers, then the suppliers may ship out their packages at different times.


Therefore, if part of the order has shipped already, it will be in the Awaiting fulfillment tab, while the other part of the order that has not yet been shipped will be in the Awaiting shipment tab.


Read this article to learn more about Awaiting fulfillment orders.


As you can’t refund an AliExpress order after it is shipped, this means you can’t cancel the part of the order that is in DSers’ Awaiting fulfillment tab.

Re-order Awaiting fulfillment order on Woo DSers - Awaiting fulfillment - Woo DSers

In this case, you can only cancel the part of the order that is in DSers’ Awaiting shipment tab on AliExpress as below.


Go to DSers – Orders – Open.

Re-order Awaiting fulfillment order on Woo DSers - Open Orders - Woo DSers

Access the Awaiting shipment tab, find the part of the order that has not yet been shipped and click on its Ali Order No.

Re-order Awaiting fulfillment order on Woo DSers - Click on Ali Order No - Woo DSers

You will then be directed to the Order Detail page on AliExpress.

There, find and click on Request Order Cancellation.

Re-order Awaiting fulfillment order on Woo DSers - Request Order Cancellation - Woo DSers

You will then have to wait for the seller’s approval of canceling this order.


Note: Please understand there is a chance that the AliExpress supplier will not approve the Order Cancellation. In that case, you can skip this part and continue the steps in the next section to manually fulfill the order on WooCommerce.


After seller’s approval, DSers will move this order to the Canceled tab.

Re-order Awaiting fulfillment order on Woo DSers - Canceled tab - Woo DSers


Manually fulfill the order

The next step is to manually fulfill both parts of the order from Canceled tab and Awaiting fulfillment tab.


You can manually fulfill them on WooCommerce by changing the Order Status to Completed.


Go to WooCommerce – Orders and select the order for which you want to manually fulfill.

Re-order Awaiting fulfillment order on Woo DSers - Choose the order - Woo DSers

Click on Bulk actions and select Change status to completed.

Re-order Awaiting fulfillment order on Woo DSers - Change status to completed - Woo DSers

The order will then be marked as Completed on WooCommerce.

Re-order Awaiting fulfillment order on Woo DSers - Order marked as Completed - Woo DSers

Read this article to learn more about fulfilling orders on WooCommerce.


DSers will now move this completed order to the Fulfilled tab.

Re-order Awaiting fulfillment order on Woo DSers - Fulfilled tab - Woo DSers


Roll back the order

Now you can roll back this order from DSers’ Fulfilled tab to re-order it by selecting the order and clicking on More Action – Roll back orders.

Re-order Awaiting fulfillment order on Woo DSers - Roll back orders - Woo DSers

A new window will pop up, click on Roll back orders.

Re-order Awaiting fulfillment order on Woo DSers - Click on Roll back orders - Woo DSers

Enter CONFIRM and click on Yes.

Re-order Awaiting fulfillment order on Woo DSers - Enter Confirm - Woo DSers

Click OK after the order is successfully rolled back.

Re-order Awaiting fulfillment order on Woo DSers - Click OK - Woo DSers

The order will be in DSers’ Awaiting order tab and waiting for you to place it again.

Re-order Awaiting fulfillment order on Woo DSers - Awaiting order - Woo DSers


Modify the order

Once the order is in the Awaiting order tab, you can edit the order to change the supplier or the variation of this order by clicking on the right side of the part of the order you want to edit on Action - Edit.

Re-order Awaiting fulfillment order on Woo DSers - Edit order - Woo DSers

Import a new AliExpress supplier URL (Step 1) and choose the new variation you want to order (Step 2), then click on Save (Step 3).

Re-order Awaiting fulfillment order on Woo DSers - Choose variation - Woo DSers


Re-order the order

After you finished modifying the order as you want, you can now directly place it again from the Awaiting order tab.

Re-order Awaiting fulfillment order on Woo DSers - Order again - Woo DSers

After you placed the order again, it will be moved to the Awaiting payment tab, and you will just have to pay for it on AliExpress.

Re-order Awaiting fulfillment order on Woo DSers - Pay for the order - Woo DSers

Now you know everything about re-ordering an Awaiting fulfillment order!


Read this article to learn how to place part of an order


Don't hesitate to contact us if you have any questions!



0 comments

Related Posts

See All