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Re-order Awaiting payment orders

In some cases, you may want to modify an order after you placed it to AliExpress. It may be because you want to change the supplier, change the shipping method, or any other possible reason.


In that case, here’s how you can do it.



Cancel order

You need to cancel the Awaiting payment order first before re-ordering it.


To do that, go to DSers – Orders – Open – Awaiting payment tab.

Re-order Awaiting payment orders on Woo DSers - Access Awaiting payment - Woo DSers

When your order is in the Awaiting payment tab, the AliExpress order number has already been generated as below.

Re-order Awaiting payment orders on Woo DSers - AliExpress order number - Woo DSers

Click on the Ali Order No of this order.

Re-order Awaiting payment orders on Woo DSers - Click on Ali Order No - Woo DSers

You will then be directed to the Order Detail page on AliExpress.

There, find and click on the Cancel Order button to cancel this order.

Re-order Awaiting payment orders on Woo DSers - Cancel Order - Woo DSers

Once you have canceled the order on AliExpress, the order will be moved to DSers – Orders – Open – Canceled tab.

Re-order Awaiting payment orders on Woo DSers - Canceled tab - Woo DSers

Note: It may take up to 12h for DSers to sync the order status from AliExpress, but you can manually synchronize the AliExpress order status to speed this up.



Manually synchronize canceled order

To speed up the synchronizing process, you can click on the Ali Order Syncing button, on the DSers – Open – Order page, and select Sync via API.

Re-order Awaiting payment orders on Woo DSers - Sync via API - Woo DSers

Read this article to learn more about AliExpress Order syncing feature.



Modify Canceled Order

Once the order is in the Canceled tab, you can edit the order to change the supplier or the variation of this order by clicking on the right side of the order on Action - Edit.

Re-order Awaiting payment orders on Woo DSers - Edit order - Woo DSers

Import a new AliExpress supplier URL (Step 1) and choose the new variation you want to order (Step 2), then click on Save (Step 3).

Re-order Awaiting payment orders on Woo DSers - Choose variation - Woo DSers

Note: If you want to change the supplier for all the future orders, you can change the mapping of this product.


Read this article if you want to learn more about changing a supplier of a product.



Place canceled order

After you finished modifying the order as you want, you can now directly place it again from the Canceled tab.

Re-order Awaiting payment orders on Woo DSers - Order again - Woo DSers

After you placed the order again, it will be moved to the Awaiting payment tab, and you will just have to pay for it on AliExpress.

Re-order Awaiting payment orders on Woo DSers - Make payment - Woo DSers

Now you know everything about re-ordering an Awaiting payment order!


Read this article if you want to learn more about AliExpress canceled orders optimization.


Don't hesitate to contact us if you have any questions!



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