In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or on WooCommerce, you can easily roll back those orders and re-order them again.
Here’s how you can do it.
Roll back fulfilled orders
Let’s use some WooCommerce orders that are marked as Completed as an example.
If they are fulfilled on WooCommerce as below.
They are also fulfilled on DSers.
Select the orders you want to re-order on DSers.
Then click on More Action – Roll back orders.
A new window will pop-up, click on Roll back orders.
Enter CONFIRM and click on Yes.
Click on Ok after the rollback process is completed.
DSers will then move those orders to the Awaiting order tab.
Re-order fulfilled orders
Now that those orders are back in the Awaiting order tab, you can simply place those orders to AliExpress again as you normally would.
Select the orders you want to re-order, then click on Place order to AliExpress.
Read this article if you want to learn more about placing multiple orders to AliExpress.
Read this article if you want to learn more about paying multiple orders on AliExpress.
Don't hesitate to contact us if you have any questions!
