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Send tracking number manually

In case you want to send the tracking number manually, please read the guide below:

Unfulfilled order

You can manually update and send the tracking number to your customers on Wix.


For example, if you want to send the tracking number for an unfulfilled order on Wix, you should do the followings:


Find the order for which you want to send the tracking number manually and click on it.

Send tracking number manually with Wix DSers - Wix orders - Wix DSers

Hover on More Actions and click Mark as Fulfilled on the order details page.

Send tracking number manually with Wix DSers - more actions - Wix DSers

Click Mark as Fulfilled to confirm.

Send tracking number manually with Wix DSers - mark as fulfilled - Wix DSers

After you marked it as fulfilled, click on Add Tracking No.

Send tracking number manually with Wix DSers - add tracking number - Wix DSers

Enter your tracking number, select the Shipping Carrier accordingly, and input the Tracking URL under the Tracking Information and check the box to Send shipping confirmation email to your customer now. Then, click on Apply.

Send tracking number manually with Wix DSers - apply changes - Wix DSers

Now, Wix will send an email with the tracking information you just updated to your customer.


Also, the order has been updated with the tracking number.

Send tracking number manually with Wix DSers - order with tracking number - Wix DSers


Fulfilled order without tracking number

If you want to send the tracking number for a fulfilled order currently without a tracking number, first find the order in your Orders list and click on it.

Send tracking number manually with Wix DSers - Wix orders - Wix DSers

Then click on Add Tracking No. on the orders details page.

Send tracking number manually with Wix DSers - add tracking number - Wix DSers

Update your tracking number, select the Shipping carrier accordingly, input the Tracking URL and check the box to Send shipping confirmation email to your customer. Then, click on Apply.

Send tracking number manually with Wix DSers - apply changes - Wix DSers

A notification will show up.

Send tracking number manually with Wix DSers - notification - Wix DSers

Now, Wix will send the tracking information you just inputted to your customer.


Also, the order has been updated with the tracking number.

Send tracking number manually with Wix DSers - order with tracking number - Wix DSers

Fulfilled order with tracking number

If you want to send the tracking number for a fulfilled order currently which already has a tracking number, first find the order in your Orders list and click on it.

Send tracking number manually with Wix DSers - Wix orders - Wix DSers

Then click the icon below to select Edit Tracking No. on the order details page.

Send tracking number manually with Wix DSers - edit tracking number - Wix DSers

Update the new tracking information and click Apply to save the changes.

Send tracking number manually with Wix DSers - apply changes - Wix DSers

An email with the new tracking number will be sent to your customer.

Send tracking number manually with Wix DSers - notification - Wix DSers

We hope this is useful!


Don't hesitate to contact us if you have any questions!



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