DSers’ synchronization system is completely automatic.
Every time when you connect to your DSers account, synchronization will be done automatically in the background to update the status of your orders from AliExpress.
It may take up to 15 mins depending on the server pressure.
In case you need to quickly synchronize the orders status from AliExpress because of an urgent order, here's how you can do it.
Synchronizing AliExpress orders
Go to DSers – Orders – Open.
Click on the Ali Order syncing button.
A drop-down list will appear.
You can either click on:
-Sync via DSers Chrome Extension
-Sync via API
Sync via DSers Chrome Extension
When you click on Sync via DSers Chrome Extension, it will open in a new tab of your browser that will take you to AliExpress – Orders page.
Make sure DSers – Orders – Open page and AliExpress - Orders page are both open, the DSers Chrome extension will sync the status of the orders.
It may take up to 10 mins to sync the orders status.
Sync via API
If you click on Sync via API, DSers will sync the orders status from AliExpress using the AliExpress API.
This uses a lot of resources and is dependent on AliExpress server pressure. It may take up to 10 mins for the orders status to sync and you can only do it 5 times per day maximum.
The Ali Order syncing button will turn grey and a little circle will appear in it to notify you that the synchronization is in process.
You can do this up to 5 times a day, so be careful not to click too many times.
Read this article to learn more about synchronizing your WooCommerce orders to DSers.
Don't hesitate to contact us if you have any questions!