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Why can’t I select a shipping method

There might be a couple of reasons for which you can’t select a shipping method for a specific order. Here is the guide about it, and how you can fix this.


In the cases where you can’t select a shipping method, it is very easy to fix. Here is the guide to help you with that:



Country not supported

Sometimes, it’s possible that a specific supplier will not ship the product to some countries.


Here is an example of an order for which you can’t change the shipping method. As you can see the order was going to be shipped to Brazil.

Why can’t I select a shipping method - Brazil Order Example - DSers

Click the name of the product to check the product on AliExpress.

Why can’t I select a shipping method - Click Order Name - DSers

Click here to see the details for Ship To.

Why can’t I select a shipping method - Ship To Details on AliExpress - DSers

Select Brazil and you will notice the supplier doesn’t ship to this country.

Why can’t I select a shipping method - Doesn't Deliver to Brazil - DSers

In this case, you will need to find another supplier on AliExpress that sells a similar product and delivers to Brazil.


You can look for a better supplier by using our Supplier Optimizer.


You can check this article on how to change the supplier.



Quantity issue

Sometimes, it’s possible that a specific supplier will not ship more than 1 or 2 products to some countries.


Here is an example of an order for which you can’t change the shipping method. As you can see this order is for 2 products.

Why can’t I select a shipping method - Quantity Issue Example - DSers

Click the name of the product to check the product on AliExpress.

Why can’t I select a shipping method - Click Order Name to AliExpress - DSers

You will notice Free Shipping and Estimated Delivery are available on AliExpress for 1 product.

Why can’t I select a shipping method - Delivery Available for 1 Product - DSers

But when you change the quantity to 2, it will display “Can not deliver”.

Why can’t I select a shipping method - Can not Deliver 2 Products - DSers

In this case, you will need to find another supplier on AliExpress that sells a similar product and delivers multiple products.


You can look for a better supplier by using our Supplier Optimizer.


You can check this article on how to change the supplier.



How to avoid this?

If you want to avoid this kind of situation, you will need to check more carefully on AliExpress before importing the product.


For instance, add more quantity to find out if the supplier is going to deliver multiple products in a single order.

Why can’t I select a shipping method - How to Check Quantity Example - DSers

Also, click here to see the details of Ship To.

Why can’t I select a shipping method - How to Check Country Example - DSers

Select different countries to see whether the supplier supports delivering to those locations where the majority of your customers come from or not.

Why can’t I select a shipping method - Select Different Countries on AliExpress - DSers

Finding the right suppliers, which answers all your needs can be difficult!

You can also try to use the Find Suppliers and Supplier Optimizer; they may help you find the right product and supplier!


Don't hesitate to contact us if you have any questions!



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