Blog02.jpg

Why can’t I select a shipping method

There might be a couple of reasons for which you can’t select a shipping method for a specific order. Here is the guide about it, and how you can fix this.


In the cases where you can’t select a shipping method, it is very easy to fix. Here is the guide to help you with that:

Country not supported

Sometimes, it’s possible that a specific supplier will not ship the product to some countries.


Here is an example of an order for which you can’t change the shipping method on DSers. The order was going to be shipped to Brazil.

Why can’t I select a shipping method with Wix DSers - country not supported - Wix DSers

Click the name of the product to check the product on AliExpress.

Why can’t I select a shipping method with Wix DSers - click product name - Wix DSers

Click here to see the details for Ship To.

Why can’t I select a shipping method with Wix DSers - check ship to in AliExpress page - Wix DSers

Select Brazil and you will notice the supplier doesn’t ship to this country.

Why can’t I select a shipping method with Wix DSers - select Brazil - Wix DSers

In this case, you will need to find another supplier on AliExpress that sells a similar product and delivers to Brazil.


You can check this article on how to change the supplier.

Quantity issue

Sometimes, it’s possible that a specific supplier will not ship more than 1 or 2 products to some countries.


Here is an example of an order for which you can’t change the shipping method. As you can see this order is for 2 products.

Why can’t I select a shipping method with Wix DSers - not supported - Wix DSers

Click the name of the product to check the product on AliExpress.

Why can’t I select a shipping method with Wix DSers - click product name - Wix DSers

You will notice Free Shipping and Estimated Delivery are available on AliExpress for 1 product.

Why can’t I select a shipping method with Wix DSers - free shipping method - Wix DSers

But when you change the quantity to 2, it will display “Can not deliver”.

Why can’t I select a shipping method with Wix DSers - can not deliver - Wix DSers

In this case, you will need to find another supplier on AliExpress that sells a similar product and delivers multiple products.


You can check this article on how to change the supplier.

How to avoid this?

If you want to avoid this kind of situation, you will need to check more carefully on AliExpress before importing the product.


For instance, add more quantity to find out if the supplier is going to deliver multiple products in a single order.

Why can’t I select a shipping method with Wix DSers - add more quantity - Wix DSers

Also, click here to see the details of Ship To.

Why can’t I select a shipping method with Wix DSers - check ship to in AliExpress page - Wix DSers

Select different countries to see whether the supplier supports delivering to those locations where the majority of your customers come from or not.

Why can’t I select a shipping method with Wix DSers - select countries - Wix DSers

Don't hesitate to contact us if you have any questions!



0 comments

Related Posts

See All