Why I can't push my product from Woo DSers to WooCommerce

There might be a couple of reasons why you are not able to Push or Publish a product from DSers to WooCommerce.


The article below is a list of the common potential reasons that cause the issue, we will take a closer look at each of them.



DSers failed to gain access to your WooCommerce store

Every time when you login to DSers account, DSers will automatically examine the access to your WooCommerce store. You can’t push or publish a product if DSers failed to gain access to your WooCommerce store.


When this situation occurs, a notification like the following will appear.


Please follow the steps from the notification, then refresh the page to try again.


If the issue remains, please contact our customer service team.



WordPress memory limit is less than 512MB

You can’t push or publish a product with many variations if your WordPress memory limit is less than 512MB.


You can find your WordPress memory limit in WooCommerce – Status – System status – WordPress memory limit.


In this case, you will need to contact your web hosting service provider to increase the WordPress memory limit.



Installation of special WordPress plugins

The process of pushing a product from DSers to your WooCommerce store will fail if you have the following WordPress plugins installed:

-W3 Total Cache

-WebP Express


You don’t need to uninstall them to fix the issue, here’s how you can do:


W3 Total Cache

Go to WordPress Admin page – Plugins – Installed Plugins.


Click the Settings of W3 Total Cache.


Click on Database Cache.


Uncheck the box to disable Database Cache.


Don’t forget to click on Save all settings.


Now please go back to DSers and try to push the product again.


WebP Express

Go to WordPress Admin page – Plugins – Installed Plugins.


Click the Settings of WebP Express.


Scroll down to find the Conversion method.


Deactivate Vips, GraphicsMagick, and Imagick (PHP extension).


Now please go back to DSers and try to push the product again.


If you are facing an issue to Push / Publish a product from DSers to Shopify, and none of the solutions above help, please contact DSers Customer Service, they will help you.


Click here to learn more about how to push a product to WooCommerce.


Don't hesitate to contact us if you have any questions!



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 DSers is a platform that provides drop shipping solutions. It helps to improve the efficiency of people with online stores by allowing users to place multiple orders to AliExpress in just ONE CLICK. 

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