Blog02.jpg

Why I can't push my product from Woo DSers to WooCommerce

There might be a couple of reasons why you are not able to Push or Publish a product from DSers to WooCommerce.


The article below is a list of the common potential reasons that cause the issue, we will take a closer look at each of them.



DSers failed to gain access to your WooCommerce store

Every time when you login to DSers account, DSers will automatically examine the access to your WooCommerce store. You can’t push or publish a product if DSers failed to gain access to your WooCommerce store.


When this situation occurs, a notification like the following will appear.

Why I can't push my product from Woo DSers to WooCommerce - DSers failed to gain access - Woo DSers

Please follow the steps from the notification, then refresh the page to try again.

Why I can't push my product from Woo DSers to WooCommerce - Follow the steps from notification - Woo DSers

If the issue remains, please contact our customer service team.



WordPress memory limit is less than 512MB

You can’t push or publish a product with many variations if your WordPress memory limit is less than 512MB.


You can find your WordPress memory limit in WooCommerce – Status – System status – WordPress memory limit.

Why I can't push my product from Woo DSers to WooCommerce - WordPress memory limit - Woo DSers

In this case, you will need to contact your web hosting service provider to increase the WordPress memory limit.



Installation of special WordPress plugins

The process of pushing a product from DSers to your WooCommerce store will fail if you have the following WordPress plugins installed:

-W3 Total Cache

-WebP Express


You don’t need to uninstall them to fix the issue, here’s how you can do:


W3 Total Cache

Go to WordPress Admin page – Plugins – Installed Plugins.

Why I can't push my product from Woo DSers to WooCommerce - Installed Plugins on WordPress - Woo DSers

Click the Settings of W3 Total Cache.

Why I can't push my product from Woo DSers to WooCommerce - Settings of W3 Total Cache - Woo DSers

Click on Database Cache.

Why I can't push my product from Woo DSers to WooCommerce - Database Cache - Woo DSers

Uncheck the box to disable Database Cache.

Why I can't push my product from Woo DSers to WooCommerce - Disable Database Cache - Woo DSers

Don’t forget to click on Save all settings.

Why I can't push my product from Woo DSers to WooCommerce - Save all settings - Woo DSers

Now please go back to DSers and try to push the product again.


WebP Express

Go to WordPress Admin page – Plugins – Installed Plugins.

Why I can't push my product from Woo DSers to WooCommerce - Access Installed Plugins on WordPress - Woo DSers

Click the Settings of WebP Express.

Why I can't push my product from Woo DSers to WooCommerce - Settings of WebP Express - Woo DSers

Scroll down to find the Conversion method.

Why I can't push my product from Woo DSers to WooCommerce - Conversion method - Woo DSers

Deactivate Vips, GraphicsMagick, and Imagick (PHP extension).

Why I can't push my product from Woo DSers to WooCommerce - Deactivate - Woo DSers

Now please go back to DSers and try to push the product again.


If you are facing an issue to Push / Publish a product from DSers to WooCommerce, and none of the solutions above help, please contact DSers Customer Service, they will help you.


Click here to learn more about how to push a product to WooCommerce.


Don't hesitate to contact us if you have any questions!



0 comments

Related Posts

See All