ABOUT DSers

SOCIALS 

 DSers is a platform that provides drop shipping solutions. It helps to improve the efficiency of people with online stores by allowing users to place multiple orders to AliExpress in just ONE CLICK. 

SUBSCRIBE 

 Subscirbe us to get the latest information of drop shipping industry. 

© 2023 by DSers

    Why my order failed?


    You may sometimes have to deal with failed orders. We work very hard to limit those and wanted to guide you when you are facing this issue.


    First off, let’s see what happens when you place your orders on DSers Pro:

    1. Orders are placed from DSers Pro to AliExpress and moved on DSers Pro from Awaiting Order to Awaiting Payment

    2. Orders are paid on AliExpress and moved on DSers Pro from Awaiting Payment to Awaiting Shipment

    3. Your AliExpress supplier ships the package

    4. The tracking number is generated by your AliExpress supplier

    5. DSers Pro syncs the tracking number automatically from AliExpress

    6. The orders are marked as fulfilled on DSers Pro and moved to the Fulfilled tab

    7. DSers Pro automatically syncs the tracking number automatically to Shopify

    8. DSers Pro automatically fulfill the orders on Shopify

    9. DSers Pro automatically triggers Shopify shipping confirmation email (it will be triggered for each tracking number. Note that you can disable this option)

    10. Your customer get the fulfillment email


    As you can see, a lot is happening automatically, but as many steps are involved, some errors can occur.


    Here are some reasons why your order may have failed:

    1. The supplier changed some SKU info. Click Mapping Page to add the product again and map variants.

    -It is possible your suppliers changed some information on the AliExpress product page, you might need to remap the product. Once you remap it, on your order you can click on Action - Bulk Edit, paste the link of your supplier and save.


    2. This item is no longer available on AliExpress, please change supplier or product in the Mapping Page.

    -Your supplier may have deleted the product on AliExpress, you should find a new supplier and remap the product. Once you remap it, on your order you can click on Action - Bulk Edit, paste the link of your supplier and save.


    3. Due to weight/size issue, this product can't be shipped to the selected region. Please change your shipping method or supplier.

    -Your order quantity, total weight or size may make your choice of shipping method unavailable. You can choose another additional shipping method to set in Setting - Shipping, or you can just edit this order Shipping method by selecting another one available in the drop-down menu on the order


    4. Your link to AliExpress has expired. Please re-link your DSers Pro account to AliExpress.

    -AliExpress clears the database of the account on its whitelist every 3 or 4 months to get rid of inactive user, therefore you may sometimes need to re-link your DSers Pro account to AliExpress. Just click on Link to AliExpress, and everything will be back to normal


    5. The product is out of stock, please change supplier or product in the Mapping Page.

    -Your product may be sold out on AiExpress, you should find a new supplier and remap the product. Once you remap it, on your order you can click on Action - Bulk Edit, paste the link of your supplier and save.


    6. The product SKU was not found. Please click Mapping Page to add an AliExpress product link.

    -DSers Pro was not able to find the SKU (variants) corresponding. You might need to remap the product. Once you remap it, on your order you can click on Action - Bulk Edit, paste the link of your supplier and save.


    7. The item cannot be shipped to the selected country. Please select another supplier for this item.

    -Some supplier don't deliver to certain countries, you should find a new supplier and remap the product. Once you remap it, on your order you can click on Action - Bulk Edit, paste the link of your supplier and save.


    9. No shipping method selected. Choose a shipping method to activate the order feature.

    -You may have forgot to set a shipping method for that country. You can set another additional shipping method to set in Setting - Shipping, or you can just edit this order Shipping method by selecting another one available in the drop-down menu on the order


    10. This item is under particular regulation on AliExpress, please visit AliExpress to order it.

    -Some products are under certain restrictions from purchasing on AliExpress, you may need to get i touch with your AliExpress supplier


    We try our best to offer you the most reliable and thorough Dropshipping experience, let us know how we can improve and what you want to see coming to DSers Pro!


    Don't hesitate to contact us if you have any questions!