Why the order status is not updating on DSers

DSers is not syncing the order status from AliExpress in real-time, but every new order from Shopify will be shown in a few minutes.


Syncing time

Please note that DSers will sync every 12 hours from AliExpress for the tracking number or order status.

This means that after you made a payment, or canceled an order, it can take up to 12h for your orders to sync to DSers as Paid or Canceled.


If you want to speed up the syncing, you can also manually synchronize AliExpress order status with DSers


For the Shopify order, you can also synchronize Shopify order status with DSers manually.


Note: you can only synchronize from Shopify to DSers manually, the synchronization from DSers Shopify is automatic and can't be done manually


Don't hesitate to contact us if you have any questions!




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