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Why DSers failed to connect to your store

Sometimes, you will encounter the issue that DSers fails to connect to your WooCommerce store. In order to help you resolve this problem more efficiently, DSers has developed a Google Chrome extension for you.


Here’s how you can do it.



Failed to connect to your store

You may encounter this issue in the following scenarios:

1. When you are trying to link DSers to your WooCommerce store

2. When DSers is verifying your WooCommerce store after every time you log in.


A pop-up window like below will appear to notify you the issue.

Why Woo DSers failed to connect to your WooCommerce store - Error Message - Woo DSers

You can click on “Why it happens” to see what caused DSers’ failure to connect to your store.

Why Woo DSers failed to connect to your WooCommerce store - Why it happens - Woo DSers

Note: If the issue is caused by some special WordPress plugins that you previously installed, you can manually fix it by contacting our customer service team. They will guide you through the process step-by-step to help you fix the issue.



How to fix the issue?

It is very easy to do that, simply click "INSTALL CHROME EXTENSION".

Why Woo DSers failed to connect to your WooCommerce store - Install chrome extension - Woo DSers

You will be redirected to the following page, click "Add to Chrome" to add DSers extension to your Chrome.

Why Woo DSers failed to connect to your WooCommerce store - Add to chrome - Woo DSers

Then a pop-up window will appear, click "Add extension" to confirm.

Why Woo DSers failed to connect to your WooCommerce store - Add extension - Woo DSers

Now you can see the extension is installed.

Why Woo DSers failed to connect to your WooCommerce store - Extension installed - Woo DSers

Once you installed the extension, it will not only help DSers to gain the access to your website, but will also automatically bypass the settings of your WordPress plugins that block DSers from connecting to your store.


Once you set everything correctly, please go back to DSers and refresh the page, you will now notice the pop-up window of the error message has now disappeared.

Why Woo DSers failed to connect to your WooCommerce store - Go back to DSers - Woo DSers

You will see that your WooCommerce store has been successfully linked to your DSers account.


Don't hesitate to contact us if you have any questions!



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